Getting the most from your collaboration solution depends on how well it adapts to your business. We offer leading-edge collaboration services that can help you onboard employees, deliver detailed usage analytics, and integrate collaboration into your existing applications. So you can drive lasting adoption, proactively manage your network, and better meet your business objectives.
- User Adoption Services
You need to get the highest possible return on your strategic investment in video collaboration. When your users are geographically dispersed, utilizing a variety of endpoints and entrenched in the way they work, that’s no easy task. Polycom Adoption Services are a turn-key, high-impact solution to help you create a video collaboration culture in your organization
- RealAccess Analytics Service
Receive new insight into your collaboration investments to drive increased effectiveness and better decision making. Monitor performance, capacity and utilization to improve user experiences and drive higher adoption. RealAccess Analytics is an ideal solution for accessing the data and metrics you need to optimize your collaboration solution.
- RealAccess Asset Management Service
As your collaboration solution grows, it becomes increasingly difficult to manage, maintain and support. Polycom RealAccess Asset Management provides detailed insight into endpoints even when they're deployed around the globe. The Asset Management dashboard lets you view your entire inventory or drill down into individual locations, endpoint types or models.
- Polycom VVX Services for Lync
As customers look to transition from traditional PBXs to Lync for Enterprise Voice, Polycom’s VVX handsets are becoming the solution of choice for many organizations. Polycom VVX Services for Lync (and soon Skype for Business) are focused on ensuring that our customers are successful in deploying VVX handsets in a Lync environment.
- Network Monitoring Tool and Remote Consultancy
To help you understand the performance of your network, Polycom offers the Polycom Network Monitoring Tool. It is a unique, annual-subscription service that uses a cloud-based application and non-invasive devices. This tool enables your IT and networking teams to view current and historical performance of your network. They can also access performance statistics 24x7 though the online portal.
- RealPresence Platform Optimization
Polycom RealPresence Platform Upgrade Services provide you with the expertise you need to plan and upgrade to the latest software release for your Polycom RealPresence Platform solution, taking into account any interdependencies. This service is ideal when for you want to upgrade your existing Polycom RealPresence Platform software but stay focused on day-to-day responsibilities and minimize disruption to your collaboration solution.